Returns & Exchanges

At Browns Family Jewellers, we want you to be delighted with your purchase, which is why we offer a 30-day returns policy for a full refund or exchange on all unworn items. Please note that for hygiene and safety reasons, earrings and bespoke or resized pieces are non-returnable.

1

Initiate Your Return

Visit our online returns portal or contact our customer service team with your order number to request a Return Authorization form.

2

Secure Packaging

Carefully place your item back into its original presentation box and pack it securely in a padded envelope to ensure it arrives in pristine condition.

3

Ship the Item

Affix the provided return label and send your package via a tracked and insured courier service to guarantee safe delivery to our workshop.

4

Inspection and Refund

Once our specialists have inspected the item to confirm its condition, we will process your refund or exchange within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing