Frequently Asked Questions

Everything you need to know about your Browns Family Jewellers experience.

How long does shipping take for my order?

We offer standard delivery within 3-5 working days, and express next-day delivery is available for orders placed before 2pm Monday through Thursday.

Do you offer a warranty on your jewellery pieces?

Yes, all our new jewellery comes with a 12-month manufacturer warranty, while our pre-owned collection is fully authenticated and covered by our 6-month quality guarantee.

What is your return policy?

We offer a 30-day return policy for a full refund or exchange, provided the item is in its original, unworn condition with all security tags intact.

Can I have my ring resized after purchase?

Many of our rings can be resized by our expert in-house goldsmiths. Please contact our customer service team to discuss specific sizing requirements for your chosen piece.

Are your diamonds ethically sourced?

Absolutely. We strictly adhere to the Kimberley Process to ensure all our diamonds are conflict-free and ethically sourced from reputable suppliers.

Do you offer interest-free credit options?

Yes, we provide various flexible payment solutions, including interest-free finance options for eligible purchases, allowing you to spread the cost of your investment.